The Quality Working Group was set up at the beginning of 2007 as a platform of dialogue on quality issues between the manufacturers and the logistics service providers. The group has enjoyed growing success and attendance. In addition to LSPs and OEMs, the German Association of the Automobile Industry (VDA) and some professional survey companies participate regularly to the meetings. The Group’s initial mandate was for discussion on the harmonisation potential on a European scale in fields like operations standards, auditing and damage handling.
The first achievement of the Group was the publication of an ECG Operations Quality Manual for cars and light commercial vehicles that has been endorsed by 13 leading European car manufacturers. The manual is becoming an industry-wide standard and has already been included by some manufacturers in their tenders. It has been translated to many languages with the help of ECG members. In the wake of this success the Group decided to prepare an ECG Operations Quality Manual for High & Heavy cargo. To this purpose the High & Heavy sub-group was created in 2010.
The second major achievement of the Group was the publication of a common damage coding standard developed together with the American Automotive Industry Action Group (AIAG): the Global Vehicle Damage Codes Standard. It has been translated into several European languages with the help of ECG members.
The Group also decided to create a sub-group to properly address operations standards and harmonisation issues regarding electric and alternative fuel vehicles.
Chairman of the Quality Assurance Working Group: René Eisbrich (Lagermax)
Current projects: continuous review of the Operations Quality Manual for cars and LCV, co-operation with AIAG, handling of electric vehicles, etc.
The Working Group usually meets in Brussels every four months.